Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the courier delivery and warehouse storage services (the “Services”) provided by Priority One Courier & Logistics, Inc. (“Priority One,” “we,” “us,” or “our”), as well as your use of our website.

By requesting a quote, booking a shipment, signing a bill of lading or delivery receipt, accepting delivery, or otherwise using our Services, you (“Customer,” “you,” or “your”) agree to be bound by these Terms.

1. Services

Priority One provides courier delivery and related logistics services, including same-day and scheduled delivery, as well as warehouse storage services, subject to availability and applicable regulatory requirements. Services are provided as described in your quote, order confirmation, or bill of lading.

2. Quotes and Pricing

Quoted prices are based on the shipment details, dimensions, weight, service level, and delivery information provided by the Customer at the time of booking. Quotes are estimates and are not guaranteed unless expressly confirmed in writing.

Priority One reserves the right to adjust pricing if the actual shipment details differ from the information provided by the Customer.

3. Surcharges

Surcharges may apply for circumstances including, but not limited to:

• Deliveries to areas with difficult access or stairs.
• Waiting time exceeding 15 minutes at any stop.
• Liftgate services.
• Storage services.
• Breakdown or separation of shipments.
• Reattempted, unsuccessful, or dry-run deliveries.
• Dimensions or weight exceeding the quoted specifications.

Applicable surcharges will be reflected on the Customer’s invoice.

4. Payment Terms

New customers are required to submit payment by credit card before dispatch unless otherwise agreed to in writing.

Returning customers may pay by credit card at the time of service, authorize a card kept on file to be charged, or be billed through an approved billable account in accordance with Priority One’s standard billing cycle.

Invoices are due upon receipt unless otherwise stated. Priority One reserves the right to suspend or refuse Services for accounts with an outstanding balance.

5. Delivery Procedures

Priority One will make reasonable efforts to deliver shipments within the quoted timeframe. However, delivery times are estimates and are not guaranteed unless a guaranteed service is expressly purchased.

The Customer is responsible for ensuring that pickup and delivery locations are accessible and that an authorized recipient is available. Unsuccessful delivery attempts, dry runs, and reattempts may be subject to the surcharges described in Section 3.

6. Prohibited Items

The Customer shall not tender for shipment any item that is illegal, hazardous, or prohibited by applicable federal, state, or local law or regulation. This includes, but is not limited to, hazardous materials requiring special handling, licenses, or permits not held by Priority One.

Priority One reserves the right to refuse, hold, or return any shipment believed to contain prohibited items.

7. Warehouse Storage

Storage services are subject to the rates and terms stated in the applicable quote or storage agreement. Storage fees will accrue as described in the applicable agreement and will be reflected on the Customer’s invoice.

Priority One is not responsible for goods left in storage beyond an agreed-upon storage period, except as otherwise required by applicable law.

8. Limitation of Liability

Except as otherwise required by applicable law or expressly agreed to in writing, Priority One’s liability for the loss, damage, or delay of a shipment is limited to the lesser of:

• The actual repair or replacement cost of the goods; or
• The released value stated in the applicable bill of lading, quote, or shipping agreement.

Priority One is not liable for indirect, incidental, consequential, or special damages, including, but not limited to, lost profits or business interruption arising from or related to the Services.

Customers may request additional declared-value coverage before shipment for an additional charge. Without such a request, the applicable released-value limitation will apply.

9. Claims

Any claim for loss, damage, or delay must be submitted to Priority One in writing, together with supporting documentation, within the timeframe specified in the applicable service agreement or bill of lading.

Claims not submitted within the applicable timeframe may be denied. Priority One will investigate and respond to timely and properly documented claims in accordance with its claims procedures.

10. Cancellations

Cancellation requests should be submitted as soon as possible. Cancellations made after a driver has been dispatched or after pickup has occurred may be subject to charges, including applicable surcharges under Section 3.

11. Customer Responsibilities

The Customer represents and warrants that it has the legal right to tender the shipment for delivery or storage and that all information provided, including the shipment’s dimensions, weight, contents, pickup information, and delivery information, is accurate and complete.

Inaccurate or incomplete information may result in additional charges or surcharges under Section 3.

12. Force Majeure

Priority One shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including, but not limited to, acts of God, severe weather, traffic conditions, road closures, strikes, labor disputes, government actions, emergencies, or other force majeure events.

13. Indemnification

The Customer agrees to indemnify, defend, and hold harmless Priority One and its officers, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, penalties, or expenses, including reasonable attorneys’ fees, arising out of or relating to:

• The Customer’s breach of these Terms.
• The Customer’s violation of applicable law.
• The shipment of prohibited items.
• Improperly packaged, labeled, or described items.
• Inaccurate or incomplete information provided by the Customer.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles, together with any applicable federal laws governing motor carrier operations.

Any dispute arising out of or relating to these Terms or the Services shall be resolved in the applicable state or federal courts located in California. The parties consent to the personal jurisdiction and venue of those courts.

15. Modifications

Priority One may update these Terms from time to time. The “Last Updated” date at the top of this page reflects the most recent revision.

Continued use of the Services after updated Terms are posted constitutes acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with any applicable quote, bill of lading, storage agreement, order confirmation, or service agreement, constitute the entire agreement between the Customer and Priority One regarding the Services.

These documents supersede any prior or contemporaneous agreements, representations, or understandings regarding the Services, whether written or oral.

18. Contact Us

Questions regarding these Terms should be directed to: