Privacy Policy

Priority One Courier & Logistics, Inc. (“Priority One,” “we,” “us,” or “our”) provides courier delivery and warehouse storage services to customers nationwide. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request or receive our services, or interact with us through invoices, our dispatch systems, or other business communications.

By using our website or services, you agree to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide to Us

We may collect the following information directly from you:

• Contact information, such as your name, company name, mailing address, email address, and phone number.
• Shipment and delivery information, such as pickup and delivery addresses, package details, delivery instructions, and special handling requests.
• Billing and account information, such as billing addresses, purchase history, and billable account details for returning and recurring customers.
• Payment information, including credit or debit card details. Card payments are primarily processed through Stripe. In some circumstances, our staff may key in card details manually on your behalf to complete a transaction. In all cases, this information is transmitted directly into our PCI DSS-compliant payment-processing systems and is not stored in plain text on our internal systems.
• Communications you send us, such as emails, phone inquiries, or messages submitted through our website.

1.2 Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain information, including:

• IP address, browser type, device type, and operating system.
• Pages viewed, links clicked, and the dates and times of your visits.
• Cookies and similar tracking technologies, as described in Section 6 below.

1.3 Information from Third Parties

We may receive information about you from our business software providers and partners, including our dispatch and operations platform, OnTime 360; warehouse and inventory management system, Zoho Inventory; payment processor, Stripe; accounting software, QuickBooks; and, where applicable, our email marketing platform, Mailchimp.

2. How We Use Your Information

We use the information we collect to:

• Schedule, dispatch, track, and complete courier deliveries and warehouse storage services.
• Process payments, issue invoices, and maintain billing and account records.
• Communicate with you about quotes, orders, deliveries, account status, and customer service inquiries.
• Maintain, operate, and improve our website, systems, and service quality.
• Comply with legal, regulatory, tax, and recordkeeping obligations, including those related to our motor carrier operations.
• Send marketing or promotional communications where permitted, which you may opt out of at any time.
• Detect, investigate, and prevent fraud, security incidents, and unauthorized activity.

3. How We Share Your Information

We do not sell your personal information.

We may share information with:

• Service providers who perform functions on our behalf, including dispatch and operations software providers such as OnTime 360; inventory and warehouse management providers such as Zoho Inventory; payment processors such as Stripe; accounting providers such as QuickBooks; and email communication providers such as Mailchimp. These providers are authorized to use your information only as necessary to provide services to us.
• Drivers and warehouse personnel, to the extent necessary to complete pickups, deliveries, and storage services.
• Government agencies or regulators, where required by law, subpoena, or other legal process, or to comply with motor carrier and transportation regulations.
• Professional advisors, such as accountants, auditors, brokers, and insurers, as needed to operate our business.
• A successor entity, in the event of a merger, acquisition, financing, or sale of business assets.

4. Data Security

We maintain administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. Payment card data is handled in accordance with Payment Card Industry Data Security Standard (PCI DSS) requirements, whether submitted directly through Stripe’s hosted systems or keyed in manually by our staff.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal and business information for as long as necessary to provide our services, maintain business and tax records, comply with legal and regulatory obligations—including those applicable to motor carriers—and resolve disputes. Retention periods vary depending on the type of information and applicable legal requirements.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our website. You can control cookies through your browser settings. Disabling cookies may affect certain website features.

We do not currently respond to browser “Do Not Track” signals.

7. Your Privacy Rights

7.1 California Residents

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you the right to request access to, deletion of, or correction of your personal information and to know what categories of personal information we have collected and how it has been used and disclosed.

We do not sell or share personal information for cross-context behavioral advertising. You may exercise these rights by contacting us using the information in Section 11.

7.2 Other State Residents

Depending on your state of residence, you may have similar rights under other applicable state privacy laws, including laws in Virginia, Colorado, Connecticut, Utah, and other states with comprehensive privacy statutes.

These rights may include the ability to access, correct, delete, or obtain a copy of your personal information and to opt out of certain processing. To exercise any applicable rights, please contact us using the information in Section 11. We will verify your request and respond within the timeframe required by applicable law.

8. Children’s Privacy

Our services and website are intended for business use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party site you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The “Last Updated” date at the top of this Policy indicates when it was last revised. Material changes will be posted on our website or otherwise communicated to you.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: